To Initiate a Return for an order shipped in the U.S., request a return within 30 days of your order date.
If your U.S. shipped order arrives damaged, with an incorrect product, or printing defects, email CONTACT@THECURATEDGOOSE.COM. If your product endures a shipping issue and sustains damage. Return-shipping is provided at no cost to you. You must ship the item back to the address on your packaging or as instructed via email. (Return shipping is 100% covered).
We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be refunded the full purchase amount, including any taxes or shipping charges. If your return request is approved, a return shipping label will be sent via email. A new product will be shipped to the original address or a refund will be provided to the purchasing card on-file.
We understand that you may change your mind or no longer need a product after your purchase. We are happy to accept your return for any reason, up to 45 days from the date of purchase. Please note that you (buyer) will be responsible for return shipping in these instances.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, sale items, gift cards, or digital products. Please contact Customer Service if you have questions or concerns about your specific product or situation.
Ornaments products from 3rd Party Vendors. These products are not Curated Goose brands and therefore The Curated Goose does not control it's shipping fee or refund policy. Items in this category will be noted in the product listing and during checkout and are assumed to have 30 Day Returns unless otherwise marked or indicated.
The Curated Goose does not accept exchanges for any products.
If your return is approved, the full payment amount will be deposited to the card or account used to make the original purchase, within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Please contact your banking institution for further details.
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(Orders Shipped Outside the United States)
There are no returns or refunds for orders shipped outside the United States.
If your order is shipped outside the United States, this order is considered shipped as-is, and there are no returns or refunds. Subject to Management discretion, if your order is lost, endures shipping damage or a defect, store credit may be issues up to the product purchase price, minus any shipping or VAT charges. To request store credit consideration, email CONTACT@THECURATEDGOOSE.COM within 45 days of your order date.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Email CONTACT@THECURATEDGOOSE.COM to initiate a return.
Have Questions? Email: Contact@TheCuratedGoose.com
